Eligibility for a return To be eligible for a return, the item must be in its original packaging, unworn or unused, with all tags attached, and in the condition in which it was received. In addition, you must provide the receipt or proof of purchase.

Return process To initiate a return, please contact us at beniestudiossupport@gmail.com

Damage and problems Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item. We will evaluate the problem and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods, custom made or personalized items, and pre-order products. If you have any questions or concerns about a specific item, please contact us. Unfortunately, we are unable to accept returns on sale items or gift cards.

Exchanges Returning the item is the fastest way to ensure you get what you want . You can purchase the new item once the return is approved .​

14-day right of withdrawal in the European Union Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, the item must be in the condition in which you received it, unworn or unused, with tags and in its original packaging. You must also provide the purchase receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether or not the refund is approved. If the refund is approved, the refund will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at beniestudiiossupport@gmail.com